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jdr2's avatar
jdr2
New member | Level 2
11 months ago

Syncing is interrupted. But why?

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. ...
desktop
Error Messages
syed shah's avatar
syed shah
Explorer | Level 3
9 months ago

Hi guys 

 

I was wondering if anyone can help 

 

I keep on getting msgs saying Syncing is interupted 

 

currently almost 37000 files are not syncing on both download and uploads 

 

Its really effecting my business now and i need help to get this resolved 

 

This is on my desktop version a prompt does come up saying syncing interupted 

 

https://capture.dropbox.com/7smUw1iK7Yx2gRIn

 

 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey syed shah - sorry to hear you're having issues with this.

     

    Could you clarify the app's version as shown in your menu bar/system tray and let us know approximately how many files you're syncing locally on the affected computer?

     

    Any additional information or screenshots are more than welcome!

    • syed shah's avatar
      syed shah
      Explorer | Level 3
      9 months ago

       Hey Walter thanks for coming back to me 

       

      When i hover the mouse above the little dropbox Icon it comes up to the following, i have to type it as everytime i try to screen shot it , it disspears

       

      https://capture.dropbox.com/eCeMr9hljyCoq1oe

       

      Dropbox 201.4.5552

       

      uploading 2,612

      downloading 32,285

       

      Thanks 

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