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Forum Discussion
System icon disappears from Taskbar (Windows 10 Pro)
There's a few topics on this already, but none with my specific issue.
Dropbox app is definitely installed on my Surface Pro and I am actively using it throughout each day. However, the Dropbox icon keeps removing itself from my system tray.
Looking at Taskbar Settings > Select which icons appear on the taskbar ...Dropbox keeps turning off, after about an hour. I continually turn it back on, but then the icon disappears and the setting goes to OFF again.
Does anyone know how to keep it on, so the icon remains in the taskbar?
Thank you
- Megan
Dropbox Staff
Hey mcarbl, welcome to our Community!
Let's see what we can find together on this.
The first thing I'm going to need you to do would be to hover your mouse over the little Dropbox icon. Can you let me know the version of the app that you have installed on your device?
Keep me posted, and we'll take it from there.Same thing is happening to me. I can add the icon to taskbar via Windows 10 settings, but if I restart the computer or if the computer is off and I cold start, the icon is not on the taskbar. In Settings it has been turned off from appearing again. My version of the program is 143.4.4161.
- Megan
Thank you for reaching back to me, I hope you enjoyed your weekend mcarbl!
It seems you're using the beta version of the app, which could justify this behavior. Go into your account settings on the Dropbox website and turn Early releases off.
Once you do this, make sure to re-install the stable version of the app.
Also, RBinPerson have you made sure your icons aren't automatically hidden by Windows? Is it visible when you click the small white arrow to show all system tray icons?
Thank you!
I am running 144.3.4426
This is happening to me as well, and it started last week.
If you go into the task bar settings for what icons show up in the task bar you can see that drop box keeps turning the icon off after you set it to on.
Dropbox tech support: How about you all take your customer's issues to heart and fix this!
Something changed after many years of working fine and now you have to keep going into the task bar settings and flipping the dropbox switches to show the icon, but if you close dropbox and reopen it the switches get flipped off by themselves!
What is the fix?? You can accidentally overwrite file when you don't want to if dropbox is running but you don't know if because you don't see the icon!
Please fix this!
Sorry if this isn't the correct board but none of them really fits with the issue I'm having...
Over the last few days, even though I have the option to always show the notification area DB badge (icon) on Windows 10 in the DB preferences selected, every time I power up my PC each day (I always shut down each night before bed), the badge is gone from the notification area. Where is it? For some reason its being moved to that hidden area you bring up with the '^' on the left of the notification area.
I drag it off that hidden pane onto the notification area and its there and stays there BUT the next morning when I power up my PC, its again in the hidden area.I've done nothing to cause this. Even in the windows settings "Always show all icons in the notification area" list for apps, dropbox is definitely enabled.
Any help figuring out how to stop windows 10 from moving it off the visible notification area to the hidden area on PC reboot would be appreciated. I'm baffled. It just started doing this all by itself. I've done nothing to cause it. (Windows is possessed - wink).
Just so its said, NONE of the other badges (icons) for other apps that are shown in the notification area have ever disappeared on boot nor are they still - ONLY DB. Weird.
And just so its said, the badge (icon) I'm talking about is the icon of the white open box with a red background '1' on the bottom left side of the icon.
This just started happening a few days ago all by itself.
Hi Megan,
If you count the '^' to get into the hidden icon/badge pane, there are 10 icons in the notification area on the right, but there have always been since this machine was brought up maybe a couple months ago (my old PC died) - '^', Everything, Avast, Thunderbird, Dropbox, Skype, Network, Sound, Clock/Date and that Manage Notifications one.
The actual left side task bar has 10 icons but here too this hasn't changed in quite a while. Looking at my 23" widescreen monitor, between the task and tray (notification area), I'm not even using half of the task bar.
The OS is Win 10 Pro 21H2.
The most recent Win 10 update was on 3/18 - Feature update to Windows 10 21H2 via Enablement Package (KB5003791), so a week ago. No I have no clue what this is or what it does, sorry. It was an automatic update. The issue started up several days later so unless there was some latent issue with the update that took a while to start manifesting, I'd be surprised if this caused it.
I even just ran a full deep virus scan of my PC just in case and was given a clean bill of health so its not that.
Yeah, I'm baffled. Everything thats supposed to be turned on is (not that I turned anything on or off - DB install did that months back when I brought the new machine up) but yet windows, every reboot, for the last few days decides the dropbox icon needs to be in the '^' hidden area. Nothing else is being affected.
