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DHK's avatar
DHK
Collaborator | Level 8
2 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey DHK, let me jump in here!

Can you clarify the version of the Dropbox app that you're using on your end? You should be able to locate this by hovering your mouse over the little Dropbox icon, on your menu bar, next to your WiFi.

Also, have you tried uninstalling and reinstalling the app ever since you noticed this?

DHK's avatar
DHK
Collaborator | Level 8
2 months ago

I tried deleting/re-installing in the past and it came back. However, I just deleted the app and all its dependencies and downloaded and installed v. 217.4.4417.  I'll let you know if it happens again.

  • DHK's avatar
    DHK
    Collaborator | Level 8
    31 days ago

    Just to let you know I discovered that the Dropbox app was not visible in my menu bar again... might have disappeared before today, as I usually only look at the app periodically

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      31 days ago

      Sorry to hear that, DHK. Can you also go ahead and perform an advanced reinstall instead?

      • DHK's avatar
        DHK
        Collaborator | Level 8
        30 days ago

        I performed the advanced reinstall yesterday and this morning when I opened the MacBook dropbox was not running.  

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