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DHK's avatar
DHK
Collaborator | Level 8
2 months ago

The desktop app crashes on my MacBook Pro running Mac OS 15.3

I have a continuing problem on a MacBook Pro running the latest 15.3 Sonoma with Dropbox Plus.  Periodically I will look for the Dropbox icon in my menu bar and it will not be there, and Activity Mon...
desktop
Mac
pepepepe's avatar
pepepepe
Explorer | Level 4
9 days ago

Same here!

In the last few months the app closes itself every now and then without previous notice

Apple M1 Pro - sonoma - 14.6.1 (23G93)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 days ago

    Sorry to hear about this, Octave Music and pepepepe.

    Have you tried reaching out to our support team on your end, so they can investigate your issue?

    As for you nraihani, can you please give me your ticket number, so I can take a look?

    • nraihani's avatar
      nraihani
      New member | Level 2
      9 days ago

      hi hannah

       

      Ticket #24161179: Dropbox Support Chat

       

      thanks

       

      • nraihani's avatar
        nraihani
        New member | Level 2
        9 days ago

        Hi Hannah I've been sat at my computer for about 10 minutes and in that time the app has silently closed itself again. My Dropbox subscription is up for renewal on April 9 and unless there is a fix to this issue I'm afraid I'll be moving to OneDrive or another provider as this intermittent crashing is really affecting my workflow across different devices. 

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