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Forum Discussion
The Dropbox app is not launching. "Dropbox has unexpectedly quit." error.
"I'm using Windows 10 Pro and since late August, I've been getting a message saying, "Dropbox has unexpectedly quit. Please restart." When I uninstall and reinstall the Dropbox app, it works fine until I reboot my PC. After rebooting, the message appears again and the app doesn't start or sync. Dropbox stops working after every reboot."
- Megan
Dropbox Staff
Hello H. Hanyang - welcome to the Dropbox Community!
I'm sorry to hear you're having issues with our desktop app on your computer. Have you already tried performing an advanced reinstall?
While we're at it, what's the exact OS and Dropbox version that your device is using and approximately how many files are you trying to sync via the desktop app?
Thanks in advance!
My Windows version is Windows 10 Pro 22H2, and my Dropbox version is v207.4.35821. The number of shared files is unknown, but the total shared file size is approximately 330GB.
- Megan
Hi H. Hanyang, did you have the chance to check the advanced re-installation process, and perform it on the device?
