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Forum Discussion

Sanhutch's avatar
Sanhutch
Explorer | Level 3
6 months ago

The Dropbox icon is inactive on my Windows 11 Surface Pro

I have a new Surface Pro with Windows 11. I can access my dropbox but the desktop app (in Start menu and on Task bar) does not work. I've installed and reinstalled a few times but the icons are inact...
Desktop
Windows
Sanhutch's avatar
Sanhutch
Explorer | Level 3

The icons are there and not greyed out BUT when I click on them (in the Start menu or the Task Bar), a little cog spins but then nothing further happens... 😕

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi Sanhutch, would you mind clarifying the version of the Dropbox app that you have installed on your device? 

 

You should be able to locate it by hovering your mouse over the little Dropbox icon, next to your WiFi on your task bar.  

  • Sanhutch's avatar
    Sanhutch
    Explorer | Level 3
    6 months ago

    ummm not sure....does this look like it -

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Sanhutch, while we're at it, do you think you can send me a screenshot of how the icons look when you click on them? 

       

      You mentioned a little spinning cog, that I'd like to have a visual of. Also, when did this start happening?

      • Sanhutch's avatar
        Sanhutch
        Explorer | Level 3
        6 months ago

        Here are shots of the taskbar with the little blue circle. This is happening since I got my new Surface and have reloaded everything on to it. 

         

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