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Forum Discussion
leahvangelia
7 months agoNew member | Level 2
'Couldn't start Dropbox' message in Windows. OperationalError.
Hi,
When accessing a shared folder in dropbox, I noticed that it hasn't updated and saw that the app hadn't started at all. Then I tried to open the desktop app and the message "Couldn't start dropbox" appeared. There is no solution in at the link to help articles. I check the antivirus, but no files are under restriction.
More info:
bn.BUILD_KEY: Dropbox bn.VERSION: 196.4.6900 bn.constants.WINDOWS_SHELL_EXT_VERSION: 71 bn.is_frozen: True machine_id: 4ca98b80-a784-49d7-bc96-8b98968ea6cb pid: 13416 cwd: 'C:\\WINDOWS\\SysWOW64' real_path='C:\\Windows\\SysWOW64' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\mihai\\AppData\\Local\\Dropbox' real_path='C:\\Users\\mihai\\AppData\\Local\\Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: None not found parent not found sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\196.4.6900\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\196.4.6900\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\mihai\AppData\Local\Temp TEMP: C:\Users\mihai\AppData\Local\Temp tempdir: 'C:\\Users\\mihai\\AppData\\Local\\Temp' real_path='C:\\Users\\mihai\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 8152, in main_startup File "desktop/dropbox/client/main.py", line 2662, in initialize File "desktop/dropbox/client/main.py", line 1633, in startup_low File "desktop/dropbox/client/multiaccount/instance_database.py", line 694, in __init__ File "desktop/dropbox/client/multiaccount/instance_database.py", line 141, in __init__ File "desktop/dropbox/sqlite3_helpers.py", line 946, in __init__ File "desktop/dropbox/sqlite3_helpers.py", line 911, in rebuild File "desktop/dropbox/sqlite3_helpers.py", line 953, in _load_db File "desktop/dropbox/sqlite3_helpers.py", line 959, in _do_migrations File "../win32_x86_64_dropbox_virtual_env/python38/Lib/contextlib.py", line 113, in __enter__ File "desktop/dropbox/sqlite3_helpers.py", line 659, in cursor File "desktop/dropbox/sqlite3_helpers.py", line 646, in conn File "desktop/dropbox/sqlite3_helpers.py", line 627, in _create_conn File "desktop/dropbox/sqlite3_helpers.py", line 545, in connect File "desktop/dropbox/sqlite3_helpers.py", line 536, in load_sqlite_ext sqlite3.OperationalError: The specified module could not be found.
Any advice would be greatly appreciated.
Hi leahvangelia, let's see what we can find together!
My colleague posted the relevant steps, in order to remedy this here. Would you mind giving this a go, and then update me on the results?
Thanks a bunch!
- MeganDropbox Staff
Hi leahvangelia, let's see what we can find together!
My colleague posted the relevant steps, in order to remedy this here. Would you mind giving this a go, and then update me on the results?
Thanks a bunch!
- leahvangeliaNew member | Level 2
Hi Megan,
Thanks for you response. After re-installing the the app, the problem seems to be solved.
- MeganDropbox Staff
Awesome news leahvangelia!
Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 🤗
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