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Forum Discussion

PRQ's avatar
PRQ
Explorer | Level 4
10 months ago

The Dropbox shortcut on my desktop isn't working

My shortcut icon stopped working a couple months ago. The only way I can access dropbox is through windows explorer. I'm running windows 10. I have uninstalled/reinstalled multiple times, restarted m...
Desktop
Windows
  • Jay's avatar
    Jay
    10 months ago

    Hi PRQ, what happens when you attempt to drag the shortcut to the taskbar? Are there no options to add it to the taskbar?

PRQ's avatar
PRQ
Explorer | Level 4

It's the desktop application that won't open via the shortcut icon (on taskbar, in start menu).

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

 

What is the current version of the app running on your computer?

  • PRQ's avatar
    PRQ
    Explorer | Level 4
    10 months ago

    I just reinstalled normally via my online dropbox. (I've never heard of "advanced reinstallation"). The version is 190.4.6383

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey PRQ - sorry to jump in here, but have you tried re-creating the shortcut after reinstalling the app? 

      • PRQ's avatar
        PRQ
        Explorer | Level 4
        10 months ago

        No I haven't - how do I do that? I'm not a techie so step by step please;)

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