Forum Discussion

Jon_DFH's avatar
Jon_DFH
Explorer | Level 4
8 days ago

The new stable version on Windows doesn't sync online-only.

Stable version refuses to sync online-only on a Microsoft Surface 7.  OS Build 26100.3194.  
desktop
sync
Windows
Jon_DFH's avatar
Jon_DFH
Explorer | Level 4
8 days ago

I've been working with Parker in support on this for a few weeks now.  He suggested trying this latest stable build.  I'm guessing it has something to do with the ARM64 architecture on this device.

To answer your question though... yes, I've tried every possible method of making files online only and it absolutely will not.  I had to change to selective sync on this user for just the job critical folders, which is not ideal, but it's a band-aid for now.  The app is currently "up to date" on sync status with all files 100% downloaded locally.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 days ago

Thanks for the heads up, Jon! 

Would you mind sending over your ticket number reference, in order for me to locate it on our system and check its progress? 

  • Jon_DFH's avatar
    Jon_DFH
    Explorer | Level 4
    8 days ago

    Sure thing... Ticket# 24699467

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 days ago

      Thanks for the ticket number Jon_DFH!

      I had a look and I completely understand how frustrating it can be to wait for a resolution.

      I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available to us here in the community, your case is in the best possible hands with them.

      While we can't intervene in their process, I've gone ahead and raised the priority of your communication to "High". In any case, we're here to support our and answer any other questions you might have.

      Thanks a bunch!

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