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Redderz's avatar
Redderz
New member | Level 2
3 years ago

"There was a problem completing this request" on Desktop

I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request":   I have changed my e...
Account Access
desktop
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to see you're having trouble here, onake.

 

Do you happen to have some kind of security app installed on your computer, like an antivirus, VPN, firewall etc. that could be blocking the Dropbox app?

 

If so, try temporarily disabling them, to see if that helps.

onake's avatar
onake
Explorer | Level 3
2 years ago

Thanks.

 

I have checked. No firewall nor VPN running.

 

Issues happens only while logging in from Dropbox App; logging in via Safari or Chrome web browsers are fine.

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