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Forum Discussion
There was a problem completing this request
I'm unable to do anything with DropBox - browser page keeps loading the error message "There was a problem completing this request." In reading through community postings with the same problem, I have tried deleting files to make room, but I'm unable to remove files - the page simply reloads with the same error message.
Same with any other activity - cannot load, share, or delete files nor folders.
I've tried updating security, logging out, then logging back in, to no avail.
Any help is appreciated. Thank you.
Gail_P22
OK, I was finally able to make DropBox work with Firefox (v. 61.0.1). I started Firefox in Safe Mode, then went to Library > History > Clear History > Clear Everything. Then restarted FF in regular mode, and was then able to access my DropBox account. Hope this helps someone out. :)
- Walter
Dropbox Staff
Sorry to hear that Gail_P22 - tried another browser yet?
Hi, Walter,
Yes, and that seems to have solved the problem! I was trying to access via FireFox (v. 61.0.1) earlier on a Windows Surface Pro 4; when I tried using Microsoft Edge, it worked fine.
So, there seems to be a potential compatibility issue with FireFox.
The DropBox site asked me to change my password, also - perhaps because of the multiple logon attempts.
Thank you for the response!
Gail_P22
OK, I was finally able to make DropBox work with Firefox (v. 61.0.1). I started Firefox in Safe Mode, then went to Library > History > Clear History > Clear Everything. Then restarted FF in regular mode, and was then able to access my DropBox account. Hope this helps someone out. :)
