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TE0523's avatar
TE0523
Explorer | Level 4
9 months ago

This version app cannot start: Build 194.4.6267.

This version app cannot start (Can not login at app etc.) at two PCs. Previouis one worked well. What is workaround? thanks
Desktop
Setting up the apps
TE0523's avatar
TE0523
Explorer | Level 4

like this 
trying to start for more than one hour.....

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey TE0523, let's jump right into this! 

 

It might sound trivial, but have you tried re-starting your device at all? 

 

Also, what is the specific OS you're using on your device? If you could also help me with the translation of the app's current syncing status, that'd be wonderful.

 

Thanks a bunch!

  • mtadams's avatar
    mtadams
    New member | Level 2
    9 months ago

     

     

    Same issue.  194.4.6267. Windows 11, all updates. Rebooted several times. Tried uninstall/reinstall. Tried Advanced Uninstall. Do not expect firewall/VPN/Antivirus issues at this works on another PC (Server 2016) on the same network with the same settings.

     

    It does NOT work on two separate Windows 11 PCs on this network.

     

    Dropbox desktop app has been working on multiple computers for years on this same network. This failure just started recently. OneDrive works on these same PCs.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hi there mtadams - thanks for your detailed report.

       

      May I ask approximately how many files you're syncing locally on the affected devices and if you've tried disabling any security software you might have running temporarily as a test? 

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