You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

alexjcrane's avatar
alexjcrane
New member | Level 2
4 months ago

Ubuntu 24.04 is stuck on "Starting..." after installing the app.

Installed from the Dropbox site on Aug 14, 2024. The tray icon comes up but only reacts to a click after Lock-Unlock of the screen (weird, but not critical). However the status stuck on "Starting...", and no syncronisation is happening.

Itg appears to be new behavior, and I cannot think of what changed

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey alexjcrane, welcome to our Community! 

     

    It'd be helpful to quit and relaunch the Dropbox app on your machine or even reboot the machine itself as well. 

     

    Also, do you happen to be running any 3rd party apps like antivirus or firewalls, or VPN/proxy settings on your machine? If so, could you temporarily disable them and let me know how it goes?

     

    Keep me posted! 

    • alexjcrane's avatar
      alexjcrane
      New member | Level 2

      Hi Megan, thank you.

      I of course done all the rebooting/restarting before bothering you.
      I haven't setup antivirus or firewall at this stage - I am setting up this Ubuntu box. AFAIK Ubuntu firewall is disabled by default

      • fma1cr's avatar
        fma1cr
        Explorer | Level 3

        I think the thing is - Dropbox's context menu doesn't work anymore or maybe it's just removed. I synced Dropbox account with my Ubuntu laptop by signing with a browser and it seems working.