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Forum Discussion
Unable to install Dropbox on Windows 10 - The installer encountered error 2
Hello,
I am running Windows 10 Home 20H2 19042.985. I kept receiving a message that Dropbox needed to be updated. So, finally I tried it. It would download and run and close right away. I t...
Hello Everyone,
Just in case someone finds this thread later on and reads it. I worked with the technical support team and was able to get Dropbox installed.
What they had me do was create a brand new Administrator user, reboot and installing Dropbox from there. To see if that would work, it did.
I rebooted my PC again, signed in with my regular id and finished the configuration of Dropbox - signing in getting sync going.
I will now have to try and figure out what happened with my normal Administrator profile I log in with every day. That is outside the scope of Dropbox support, and I totally understand that. At least Dropbox helped me get their application installed and working by providing good recommendations.
Thank you Dropbox Support for helping me get it working, it took time but that's ok at least I got it working.
Hi Walter,
I have recently been trying my installs in SAFE MODE, and I have tried both the regular and the offline installs, so no anti virus or firewalls are active. I have read through a lot of the threads in the community for this error, before even opening this. So far nothing has worked. I tried the one you pointed to and I am still getting the exact same error. I tried looking for the log files, The only place I found a Dropbox folder was in:
%LOCALAPPDATA%
No Program File directories were created for Dropbox when I ran the install, so there is nothing there to look at. Plus, I can not try the part about setting the path.
Within the Dropbox folder only logs and instance_db had anything in it.
In the logs folder is a file called 1-d6ac-60abaa77 (no extension) I tried dragging it in here but received a message the file type is not supported.
I can send the log file to you if you think it would help, I just need to know what extension to put on it, so that it won't get corrupted.
I have tried so many different things and nothing has worked. I really would like to get Dropbox working again. Is it possible to try a version of the install (offline) that is a little older, that wouldn't insist on an upgrade?
Unless you have other suggestions that are new, and have not been posted yet to the community, I have all ready tried a lot of them.
Kindest R
Walter
Dropbox Staff
Dropbox StaffThanks for keeping me in the loop on this MarianR.
May I reach out via email to have a further look into this matter with device specific information?
May I reach out via email to have a further look into this matter with device specific information?
Hi Walter,
Yes you may, just make sure the subject line says Unable to install Dropbox on Windows 10 - The installer encountered error 2
Just so I recognize it and don't delete it.
Kindest Regards,
Marian
- WalterJust before we switch to email for further investigation, could you try the installer from this page, Marian?
It's the most recent, stable version of our desktop app which just got out yesterday.Hi Walter,
I am downloading the offline version right now. I will give it a try later today and report back the results.
Thanks
Marian
