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chemistry4's avatar
chemistry4
New member | Level 2
2 years ago

Unable to Log into Dropbox App. "Previous sign in interrupted. Please try again"

I have been unable to log into the Dropbox application on my Windows 11 computer. I have tried using both Chrome and Edge. I have uninstalled and reinstalled both the normal and the offline installer...
desktop
Dropbox Basic
Install
Windows
Firelock's avatar
Firelock
Helpful | Level 6
2 years ago

Our company with 150 users is having the exact same issue. None of our users on either Macs or PCs can sign in using the desktop app. When we try we get the error, “Previous sign in interrupted. Please try again”. We are able to sign in to the Web client, but that is not a good solution for us. We need the desktop app. We do have a ticket working with Dropbox support.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Firelock, feel free to share the ticket number, in order for me to locate it on our system. 

     

    Thanks a bunch!

    • Firelock's avatar
      Firelock
      Helpful | Level 6
      2 years ago

      Here you go. The ticket was opened under my business account. Thanks!

       

      Ticket #22867538

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Awesome, thanks for that Firelock 

         

        I've passed both mine and your comments on the agent working on your case, and they should get back to you as soon as possible.

         

        Thanks!

  • Rocket2's avatar
    Rocket2
    New member | Level 2
    2 years ago

    Hello @Firelock,

     

    I had the same issue last week when I tried signing into the Dropbox app on Windows 11. I signed in using my personal account to the Dropbox app and tried linking my business account as a team account and received an error stating the maximum devices reached while I only had 3 devices connected. I asked my admin to remove all Dropbox accounts (Mobile and iPad) linked to my account, except the one running on my other machine, and it seemed to resolve this issue for me. 

     

    • Firelock's avatar
      Firelock
      Helpful | Level 6
      2 years ago

      Thanks for the helpful updates. The number of signed in devices is definitely not the issue with us. This is also occurring for new users who have never signed in with their company accounts. Also we have checked in the settings to make sure that there are no other devices. It may have something to do with our Microsoft Defender cloud security software. We have tickets opened with both Dropbox and Microsoft.

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