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Forum Discussion

chemistry4's avatar
chemistry4
New member | Level 2
2 years ago

Unable to Log into Dropbox App. "Previous sign in interrupted. Please try again"

I have been unable to log into the Dropbox application on my Windows 11 computer. I have tried using both Chrome and Edge. I have uninstalled and reinstalled both the normal and the offline installer...
Desktop
Dropbox Basic
Install
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Firelock, feel free to share the ticket number, in order for me to locate it on our system. 

 

Thanks a bunch!

Firelock's avatar
Firelock
Helpful | Level 6
2 years ago

Here you go. The ticket was opened under my business account. Thanks!

 

Ticket #22867538

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Awesome, thanks for that Firelock 

     

    I've passed both mine and your comments on the agent working on your case, and they should get back to you as soon as possible.

     

    Thanks!

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