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Forum Discussion

CHH1's avatar
CHH1
New member | Level 2
2 years ago

Unable to open Dropbox on my iPad. Please help.

I am unable to open dropbox on my ipad.  I get a message "To connect to this device, try Dropbox Plus".  I want basic dropbox.  I can open it on my desktop and iphone.  What am I doing wrong?
Dropbox Family
Mobile
Tablet
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi CHH1, welcome to our Community!

 

Is it possible that you are over our device limit for the Basic plan? 

 

Would you mind checking the connected devices section in the security page in your account settings, to double-check if you have 3 devices linked to your account already?

 

If you only see two devices, please send me a screenshot, while hiding the device names and also a screenshot of the error message you're getting.

 

Thanks so much!

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