Start 2025 on time and up to date! Seamlessly integrate your calendars into Dropbox with these simple steps! 📆

Forum Discussion

Colinwhipple's avatar
Colinwhipple
New member | Level 2
5 months ago
Solved

Unable to sign in to complete installation on the desktop app

I am trying to install Dropbox  and the process gets stuck where the screen says:   "Leave this screen open. A sign in prompt will appear."   I never get a sign in prompt. The message just st...
desktop
Install
Setting up the apps
  • Jay's avatar
    Jay
    5 months ago

    Could you try reinstalling the app, without uninstalling it first, using this link?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi @ Colinwhipple, thanks for bringing this to our attention.

 

What device and OS are you currently running?

 

This will help me to assist further!

  • Colinwhipple's avatar
    Colinwhipple
    New member | Level 2
    5 months ago

    I am running Windows 10 on an HP Envy 23-027c.

     

    The system is not eligible to upgrade to Windows 11.

     

    Colin Whipple

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

      • Colinwhipple's avatar
        Colinwhipple
        New member | Level 2
        5 months ago

        Not that I am aware of.

         

        I was able to install Dropbox on a Windows 11 Laptop connected to the Internet through the same Powerline connection. They are both connected to the Powerline adapter through the same switch.

         

        Colin Whipple

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!