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RamseyM's avatar
RamseyM
Explorer | Level 4
9 months ago

Unable to update to MacOS on File Provider using macos 14.3.1

Hello,   Whenever I get the message "Dropbox strongly recommends updating to MacOS on File Provider" I go through the motions of doing the update and immediately after reinstalling Dropbox get the ...
Desktop
Install
Mac
  • Walter's avatar
    Walter
    9 months ago

    Thanks for the cooperation RamseyM - you've got :envelope: 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi there RamseyM - sorry to hear you're having issues with this.

 

When you say you did a clean install, did you perform an advanced reinstall as outlined here?

 

If that's so, let me know here and I'll send you an email to investigate further. 

 

Thanks!

  • RamseyM's avatar
    RamseyM
    Explorer | Level 4
    9 months ago

    Previously I had clean installed the OS. Now I did went through the clean install for Dropbox.

    It was necessary to go through, again, the update for File Provider and again it didn't work.

     

    • RamseyM's avatar
      RamseyM
      Explorer | Level 4
      9 months ago

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for the additional information and the screenshots too RamseyM 

         

        Would it be OK if we reached out via email to investigate further internally at this point? 

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