We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

RamseyM's avatar
RamseyM
Explorer | Level 4
9 months ago

Unable to update to MacOS on File Provider using macos 14.3.1

Hello,   Whenever I get the message "Dropbox strongly recommends updating to MacOS on File Provider" I go through the motions of doing the update and immediately after reinstalling Dropbox get the ...
Desktop
Install
Mac
  • Walter's avatar
    Walter
    9 months ago

    Thanks for the cooperation RamseyM - you've got :envelope: 

RamseyM's avatar
RamseyM
Explorer | Level 4

Previously I had clean installed the OS. Now I did went through the clean install for Dropbox.

It was necessary to go through, again, the update for File Provider and again it didn't work.

 

RamseyM's avatar
RamseyM
Explorer | Level 4
9 months ago

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Thanks for the additional information and the screenshots too RamseyM 

     

    Would it be OK if we reached out via email to investigate further internally at this point? 

    • RamseyM's avatar
      RamseyM
      Explorer | Level 4
      9 months ago

      Of course, Walter. I'd welcome a conversation by email, and if you need to dig more deeply that would be fine too.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Thanks for the cooperation RamseyM - you've got :envelope: 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!