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BaliThai's avatar
BaliThai
Helpful | Level 6
2 years ago

Updated Mac to OS 13.2 - Error Message that "Dropbox.app is damaged and can't be opened"

I just upgraded my Mac Studio to OS 13.2 Ventura (from Monterey). I had logged on as a local administrator to do this. Upon logging out as the local admin and logging back in as the user, I received ...
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  • BaliThai's avatar
    BaliThai
    2 years ago

    So to just complete this thread - the advanced uninstall/reinstall didn't work - in that the terminal commands did not work. Our IT department finally got involved and we finally just did an uninstall (steps 1 - 2 of the advanced instructions for Mac), had to go into Activity Monitor to manually force quit the Dropbox.app again, did step 3, skipped step 4 and just downloaded Dropbox for Mac, installed it and it is now working. No one was sure why step 4 did not work for us, but at least I have it up and working!  Thank you for all of your help.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi BaliThai, thanks for bringing this to our attention.

 

Is this a company-managed device by any chance?

 

Could you try re-installing the app from your local account using this link?

 

Keep me updated with any progress!

BaliThai's avatar
BaliThai
Helpful | Level 6
2 years ago

Jay, Thank you for your reply. This is a company computer, but I have local admin rights to uninstall and install applications, and have updated my Mac OS many times without an issue. The Dropbox account is my individual account. 

 

I installed the app from the link you provided. However it does not work. When I click on the app icon, the error message "“Dropbox.app” is damaged and can’t be opened." pops up and the Dropbox.App and DropboxFileProvider show up on the Activity Monitor (with zero precent usage of the CPU). The error message keeps popping up every time I press cancel on the error message and does not go away, unless I force quit those two processes in the Activity Monitor. And I am editing this because that error message popped up again at random, and the Activity Monitor does not show those two processes (or any process containing the word "drop").

    • BaliThai's avatar
      BaliThai
      Helpful | Level 6
      2 years ago

      I do have Dropbox Basic with 3 devices connected. Is there another link for advanced reinstall for that setup?

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Is the device you're having issues with one of the 3 devices, or is it a separate one?

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