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Forum Discussion

nothanksm8's avatar
nothanksm8
Explorer | Level 4
12 months ago

Variant on the MacOS Monterey 12.7.1, missing finder extensions issue

Hi,  There's a fairly well-known issue on MacOS where the finder extensions don't show up on right-click. It's a major problem because on older Macs if you can't quickly bring a file to the local d...
Desktop
GUI
Mac
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi nothanksm8, thanks for bringing this to our attention.

 

Does that folder have any sync icons on it, since I wasn't able to see the entire folder icon in Finder?

 

Is the Dropbox desktop application running and syncing normally? When you click the icon in the menu bar, what message appears on the bottom left?

 

This will help me to assist further!

nothanksm8's avatar
nothanksm8
Explorer | Level 4
12 months ago

Thanks Jay,

 

No, no sync badges on folder/file icons, which DO appear on my other computer so I know what you mean:

 

 

Sync is working normally as shown below. This is right after the reinstall so it's resyncing everything:

 

 

 

Thanks,

James

 

 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for the update, just to check, could you see if you've tried these steps to see if they help to bring back the icons?

    • nothanksm8's avatar
      nothanksm8
      Explorer | Level 4
      12 months ago

      Yes I've...

      1. Switched full-disk access on/off
      2. Signed the app out of/into my account 
      3. Full reinstall (for DB restart)
      4. Removed the folder from my favourites and re-added.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Thanks for the update, nothanksm8.

         

        What's the syncing status of the app at the moment? Has it finished syncing?

         

        And if you hover over the Dropbox icon in your menu bar, which version do you see?

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