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Forum Discussion

Lanie00's avatar
Lanie00
Explorer | Level 3
2 years ago

Vault disappeared on iPhone app after last update

I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and...
Dropbox Vault
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hmm, in this case, would you mind removing/uninstalling the app and then reinstalling it?

  • Lanie00's avatar
    Lanie00
    Explorer | Level 3
    2 years ago
    I’ve tried that as well but no dice. The menus under “Accounts” is different. There used to be a “Features” header and “Vault” underneath but Features isn’t even listed on the update.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Would you mind sending us a screenshot of that, Lanie00?

      • Lanie00's avatar
        Lanie00
        Explorer | Level 3
        2 years ago

        Even when I click on "What is included in my plan?" there's no mention of Vault.

         

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