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Forum Discussion

maria_h's avatar
maria_h
Icon for Dropbox Staff rankDropbox Staff
2 years ago

What do you like about using Dropbox on Desktop?

I'm curious - what prompted you to download Dropbox on Desktop? What is the reason for working on desktop versus going to Dropbox on web? Do you use both? Also for those that use Web - for what reaso...
Desktop
FAQ
leta's avatar
leta
New member | Level 2

I don't like anything about Dropbox at this point.  Downloaded basic because my real estate broker uses it to send me files for marketing.  I was moving some files from Onedrive to iCloud and dropped them on accident into Dropbox and now I cannot find them to delete and Dropbox wants me to buy more storage, which I don't want and don't need and because my plan is basic, I can't talk to any live people to get back to the small files and very little usage again.  Going to be deleting my account never to use again.  Such aggravation!  I don't know any company who creates a product and won't talk to its users!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi leta, sorry to hear about this! 

 

You mentioned that you dropped the content into Dropbox. Is it safe to assume you're using the desktop app locally on the device, or did you use the website when this happened? 

 

If you visit your account online, are you able to see the files there? What about your deleted files page?

 

Keep me posted!

  • leta's avatar
    leta
    New member | Level 2
    2 years ago

    I was logged in online and I accidentally hit the "sync" to dropbox button when I was trying to sync my onedrive files to iCloud.  The "sync" to dropbox stopped saying I was out of storage and that is where I am now sitting, saying I can't do anything in dropbox, but no files show up from that "sync" in order to delete

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      What does your plan tab report, Leta?

       

      Also, do you see any files in your backup page here?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry if my previous reply wasn't clear, I meant, the problem you've described, is it affecting you when using your desktop device or the mobile device, namely the iPad?

       

      Or are you only using a web browser to access and work on your files?

      • Grahame31's avatar
        Grahame31
        Explorer | Level 4
        2 years ago

        Hi Walter, no it affects both,  but as I said earlier this is new, a few weeks ago I could work on a spreadsheet close it and a few seconds later the I pad version was updated and both used arms excel

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