What do you like about using Dropbox on Desktop?

I don't like anything about Dropbox at this point.  Downloaded basic because my real estate broker uses it to send me files for marketing.  I was moving some files from Onedrive to iCloud and dropped them on accident into Dropbox and now I cannot find them to delete and Dropbox wants me to buy more storage, which I don't want and don't need and because my plan is basic, I can't talk to any live people to get back to the small files and very little usage again.  Going to be deleting my account never to use again.  Such aggravation!  I don't know any company who creates a product and won't talk to its users!