Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Glen Harvey's avatar
Glen Harvey
New member | Level 1
2 days ago

When adding Google Drive to my device, Dropbox disappears from the start-up menu.

Has anyone had the experience of setting drop box to startup items on a mac and then added Google drive too. Google stays put in the login items but I maybe nut but Drop box disappears rom the login items.....Could someone try this too. I am using Sequoia 15.3...and a Mac Book Pro.....

Respectfully,

Glen 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Glen Harvey thanks for posting here! 

    Just to make sure we're aligned here, it sounds like you're using our desktop app, and you're specifically referring to our startup, right? 

    When you say that Dropbox disappears from the login items, would you be able to let me know more as to what happens then? 

    Does the app's icon go missing, or doesn't it start automatically when you open the device? If it's something else, let me know!

    Also, what is the version of the app you're using on your end? You should be able to locate this by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi. 

    Keep me posted, and we'll take it from there!

    • Glen Harvey's avatar
      Glen Harvey
      New member | Level 1

      Drop Box Version 29.4.446

      The icon on the bottom taskbar DOES  NOT disappear...The application is missing from the login items but the google drive remains.....I have to use both....so it is a drag when he Drop box disappears from the top task bar

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the info Glen Harvey

        Out of curiosity: do you notice the same behavior if you temporarily pause Google Drive? Or does Dropbox open without any issues then?

        If you have any screenshots that you can send my way, feel free to do so in order for me to have a visual too. 

  • ClaudeDenis's avatar
    ClaudeDenis
    New member | Level 1

    Close then reopen G drive after it starts, or turn off its finder extensions.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!