We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

David K.124's avatar
David K.124
Helpful | Level 6
7 years ago

Where are "available offline" Dropbox files and folders stored on Android devices?

I know this question has been asked a million times (I've googled it), but I still can't find where my offline files are stored on my phone. I've looked in SD card>Android>data>com.dropbox.android>fi...
Mobile
  • Walter's avatar
    Walter
    7 years ago

    Thanks for the update David K.124! 

     

    First off all, note that making a file “Available offline” makes a local copy of your file within our mobile app. The file can be then viewed offline and will sync with Dropbox. If any changes are made to the file while you are offline, the changes will be synced once your device is connected to Wi-Fi.

     

    On Android, you can make a file “Available offline” by following these steps:


    - Open the Dropbox app and navigate to the file you want to make available for offline access.
    - Tap the arrow to the right of the file name
    - Toggle the switch next to “Available offline” on (green).

     

    You can find out where all of the files you have made available offline by tapping the menu button and selecting “Offline files” to open the folder.

     

    Could you try exporting the MP3 file from the Offline Files or Home view now and let me know if this persists? You should be able to see "export" option for MP3 files as well after pressing the ellipsis button (...) so if this is still not happening please send me a screenshot so I can have a visual of this as well. 

     

    Thanks for your patience and cooperation again David. Please let me know if this worked for you. 

Zul Keith Lee's avatar
Zul Keith Lee
Explorer | Level 4
4 years ago
I cannot find the files>scratch folder anymore within the com.dropbox folder. Manual file opening is much needed to avoid using microsoft office integration (in my case). I have bad experience with office integration. It save but did not upload the changes to dropbox account eventhough i have press "save" button. Theres also no upload notification if using office integration and results in total lost 20+ pages of document in one blink. We need the old manual file opening because the only reliable apps is dropbox itself.
  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hey there Zul Keith Lee!

     

    Since you have a similar question to the OP here, please have a look at this thread for some more info.

     

    Hope this helps!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!