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Forum Discussion
Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
Me too, on two iPads and my iPhone. I don’t remember updating my iPhone lately, but I did update both iPads w/in the past 48 hours or so.
Error message reads “Can’t open file. Office can’t find MYFILENAME.xlsx. It may have been moved, renamed, or deleted.”
I tried with several other Excel docs, same response. I also tried with various Word docs, again same response.
Just tried opening on my PC. Opened fine. Issue between Dropbox and iOS??
I'm having the same problem, both on stable and beta versions of Dropbox iOS app and Microsoft Office iOS apps. Same problem occurs when trying to open a Dropbox file in Office apps from inside Dropbox, from inside Office app or when trying to add re-add the Dropbox account. I have also reported this to Microsoft.
