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Forum Discussion
Why is the Dropbox desktop app running so slowly?
Why is Dropbox smart sync terribly slow? I have 1GB/sec up and down for speed, with a hard connection into an iMac Pro and it takes forever for large files to download when I switch them from online ...
Hey there bmallon - sorry to hear about this.
First of all, note that the Dropbox servers do not set caps on the upload/download speeds from the Desktop client, but file sync is a complicated process that includes more than just the transfer of the data. Bear in mind that each file is divided and compressed into hashed components, transferred via secure data transfer, and then encrypted and stored on our servers.
Now, to have a better look into this, can you let me know your app's status at the moment? Also, can you change your bandwidth settings to boost the syncing process?
Another source that could be helpful is the following Help Center article (especially step 7 about symlinks): https://www.dropbox.com/help/desktop-web/high-cpu-usage
Let me know of any updates!
9 hours later my 2.7 MB PDF file is still "smart syncing" to Dropbox.
2 Days later and my 1.3 MB Excel file is still "smart syncing" to Dropbox.
All recommended checks done - no limits on bandwith, no competition for bandwith. I'm the only user currently running at 35.45 Mbps upload and 11.23 Mbps upload.
As a subscriber I'm both perplexed and disappointed with the service.
Walter
Dropbox Staff
Dropbox StaffHi people brvoltz, vitalsine, barrygardiner54 & lynmac; thanks for your reports and I'm sorry for the late reply here.
Can you please let me know if you're still having issues with slow uploads/downloads when using our desktop app?
In case you do, I'd love to look further into this so please let me know if it would be OK if I used the email addresses that are associated with your Community's profiles to open up a support ticket on your behalf.
Thanks a bunch and apologies for any inconvenience this might have caused so far.
My issues regarding speed and some other discrepancies...
Using a custom-built PC designed for 3D Graphics and film editing workflow. My company is one of the largest commercial producers on the east coast. I doubt you can find a faster system owned by a medium-sized business. We have 1GBS up/down and Dropbox is currently uploading at 5MBS. We're going to upgrade to 2GBS to see this makes a difference. This information should let you all know your system and internet speed is not the issue.
Support has been interesting also. We either get someone bending over backward to help us or someone who could really care less and has no idea what they're doing. There's a problem when I, the customer, seem to know more about how the product works than the support rep.
24/7 phone support means you get someone who will answer the phone 24/7. However, in most cases where a serious issue is happening, you'll get transferred to advanced support who will not take calls. Frankly I think 24/7 support is misrepresentation is your just answering the phone and transferring the case to email only.
We inquired about enterprise, the rep ended the chat on us without even answering our question. When we opened a new chat, we got the same rep... She said we didn't qualify because we don't have a enough users and we didn't qualify. Again, completely disregarding the questions I was asking. They lost a 10K sale because of that. Really seemed like the rep didn't think we could afford it. (we can)
Were basically not happy, if enough service pops up with comparable features we're switching in a heartbeat. Cost for space is the only thing keeping us. We're mainly not happy with the vibes and the culture of the company. I know quite a few people who quit working here because of the culture.
Anyway, I'm with you my friend, fix it or I'm out.
Hi Walter Walter
Thanks for following up. Sorry I can't provide much more feedback as I'm just use to the fact that it takes time to do stuff whe working in Dropbox. What use to take seconds to access (download a file) to work on takes longer so guess I've just accepted I have to wait until I can access it. Haven't done any major uploads lately and not sure I want to try.
Once again, thanks for the follow-up. I'll try to remember to check Dropbox response time next time I'm working on large files, etc.
