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Rui C's avatar
Rui C
Helpful | Level 5
12 months ago
Solved

Cannot get Dropbox desktop app to run in MacOS 12.7.3

Dear All,

 

   After trying many options, including advanced reinstall, removal, etc... I can't get the dropbox app to run on my computer (I decided to reinstall, as it was giving me all sort of problems with syncing). The app has full permissions to access the file system, however, it is stuck in the "starting" mode, and I can't even sign in. When it "crashes" it suggests I contact customer support and share the contents of a log file. However, I can't seem to be able to contact customer support directly (and the log file contains private information I won't share in a public forum).

   Help is welcome, as this is very frustrating!!!

desktop
Error Messages
Install
Mac
  • Rui C's avatar
    Rui C
    12 months ago

    Dear Nancy,

       I found a solution: once I started dropbox I had to (very quickly) sign out. Once I did that, and restarted the app, I was able to sign in again and everything worked as it should.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Thanks for posting on our forum, Rui C! 

     

    Can you send me a screenshot of the error you’re seeing on your end, when the Dropbox app crashes? 

     

    Is the error log you’re seeing something similar to the one showing here? 

     

    Keep me posted.

    • Rui C's avatar
      Rui C
      Helpful | Level 5
      12 months ago

      Dear Nancy,

         I found a solution: once I started dropbox I had to (very quickly) sign out. Once I did that, and restarted the app, I was able to sign in again and everything worked as it should.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Glad to hear everything’s sorted now! If you need something else, don’t hesitate to ping me.

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