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shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
3 months ago

Windows 11 search is lagging after a recent Dropbox update

I'm dealing with a very frustrating problem on all 3 of my Windows 11 machines and I suspect a recent Dropbox update may be the culprit. When I press the Start button and search for a particular file...
Desktop
File access
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi @shrimpgordita, thanks for bringing this to our attention.

 

Could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link?

 

Keep me updated with any progress!

  • shrimpgordita's avatar
    shrimpgordita
    Explorer | Level 4
    3 months ago

    Just reinstalled it and the same issue is occuring.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey shrimpgordita, does this only happen with files in your Dropbox folder or any file in your file explorer?

       

      If you close the Dropbox app completely, does the issue persist with the app closed?

      • shrimpgordita's avatar
        shrimpgordita
        Explorer | Level 4
        3 months ago

        It seems to only happen when I search or try to open files in my dropbox using windows search  Files in my downloads folders don't show up under "best match" in the windows search and instead show up under "this PC-Documents." For those files, I get an immediate preview or details pane to the right of the search results.

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