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Forum Discussion

shrimpgordita's avatar
shrimpgordita
Explorer | Level 4
3 months ago

Windows 11 search is lagging after a recent Dropbox update

I'm dealing with a very frustrating problem on all 3 of my Windows 11 machines and I suspect a recent Dropbox update may be the culprit. When I press the Start button and search for a particular file...
Desktop
File access
Windows
shrimpgordita's avatar
shrimpgordita
Explorer | Level 4

Just reinstalled it and the same issue is occuring.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey shrimpgordita, does this only happen with files in your Dropbox folder or any file in your file explorer?

 

If you close the Dropbox app completely, does the issue persist with the app closed?

  • shrimpgordita's avatar
    shrimpgordita
    Explorer | Level 4
    3 months ago

    It seems to only happen when I search or try to open files in my dropbox using windows search  Files in my downloads folders don't show up under "best match" in the windows search and instead show up under "this PC-Documents." For those files, I get an immediate preview or details pane to the right of the search results.

    • shrimpgordita's avatar
      shrimpgordita
      Explorer | Level 4
      3 months ago

      I'm still having this issue on all 4 of my windows PCs!!!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey shrimpgordita, do you have any security apps installed on this device? Like an antivirus, VPN, firewall, etc.?

         

        If you do, try temporarily disabling them, to see if that helps.

         

        Also, can you right click on your Dropbox folder, and check its properties to see how many files you have there? 

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