Windows 7 Event Viewer Error "Failed to connect to the driver: (-2147024894)"

Let's see if the freeze is gone now after I have deactivated the agent and if so, it is not that harmless because I have not done any other setup change. Doubt and see ;-)

Installed in Nov... started the computer shutdowns.. uninstalled, no more shutdowns.  

I have office with 5 TB of space for less than $100 and get 5 installs of microsoft office with it... 

My entire experience with DB was really disappointing, having picked up the service for cheap in Nov... I was really happy.

Maybe loginmein will buy them and restore confidence in the company again.  Not sure how DB makes it with support like this.  

Hi BN,

If I understand you correctly, you are to modify code in a future program update so that the Event Viewer will not report the issue as an error but just list it as information during startup.  You will not be removing the issue as you will be continuing your 'optimistic checking' of current development features.  Surely this is the reason developers release beta versions of software so that users are aware nothing is finalised and are happy to co-operate and report back experiences.  Why is Dropbox treating a so-called stable release of a program as a test bed rather than making an additional beta version available for users who would like to help test new developments? 

Do you know when this will be fixed? It currently logs this error once per second on the event log, which makes it very difficult to find any other useful information. If DropBox needs to log something as often as every second, it should perhaps only do it when a debug flag is set or perhaps to it's own log file somewhere.

Nick

Are you sure that service DbxSvc is the culprit for producing an event "-2147024894" once per second?

On my Win7(x64) sytem I see this event at level "Information" (EventID 320) within the Application branch of the event log only once every time the DbxSvc service starts (that is after a system boot), and it always comes along with two other informational DbxSvc log entries: EventID 336 (Service started (1.0.22.0).) and EventID 258 (Pipe server thread started.)

Yes - it's done it once a second all day so far. Making the whole event log totally useless for me. 

My DB version was 27.4.22, hence I just updated to the latest version 28.4.14 in order to check if I can see the same behaviour that you observe - fortunately EventID 320 still only happens once per DbxSvc start.

The difference is that on my system event 320 says "Failed to connect to the driver: (-2147024894). The system cannot find the file specified." while the same event on your system shows a deviating explanatory text: "Failed to connect to the driver: (-2147024894), retrying in 1000 milliseconds". (Look at the "Recovery" tab of the DbxSvc service (right click on "Properties") in service manager: Any non default settings?)

If you use an older DB version and an update to the latest doesn't help,  my workaround (described here) might possibly be helpful to you.

Problem return yesterday.

Dropbox 29.3.19. Windows 10 x64. The problem is absolutely the same as all people higher have.

Problem return yesterday.

Dropbox 29.3.19. Windows 10 x64.

I`ve just found a way to stop logging "informational" "Failed to connect to the driver: -2147023658". But you will need to see my entire quest to get the big picture...
First, I'm a user of Windows Insider Enterprise, which already gave me others problems in the past (with another softwares, not DropBox until now)...
On Windows Insider build 16215, I was facing some issues with keyboard, when using portuguese letters with accents (é ã á ...)... even with correct keyboard layout configurations... definily that wasn't a simple keyboard configuration issue....things goes more interesting when finding that using gmail with Chromre, I couldn't to use accented letters, but using gmail Edge I was able to use...
On another PC at working, I could move foward to Windows Insider build 16226, and this keyboard issue was gone...
Trying to move foward to 16226 on home laptop, I droped on this issue with Dropbox... for some reason, this issue with dropbox (error connecting to driver) seems to be impacting update process of build 16226,  holding me up with bogus build 16215. The dropbox service itself was working normally, without issues.

Checking event viewer, I've found more then 200.000 entries about this "informational" error connecting to driver from dbxsvc. So I've to check this error on dropbox community.

Reinstalled dropbox, restarting service, tried everything that you already tried on this thread.

Reading previous replies on this thread, I was able to understand about different versions of dbx.sys (the driver wich dbxsvc service cannot connect). Using Process Hacker, I changed the FS driver entry to the dbx-dev.sys.

Restarted FS Driver and dbxsvc and BANG... new true "informational" messages:

The file is signed and the signature was verified: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe

Certificate match for file: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe

Accepting connection from client: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe

The file is signed and the signature was verified: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe

Certificate match for file: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe

Accepting connection from client: C:\Program Files (x86)\Dropbox\Client\Dropbox.exe

Attempting to load driver, version: dev

Loaded the driver.

Connected to the driver

After that, Windows update goes foward to build 16226 without issues.

I cannot double check if this issue with windows update is really related with dropbox FS driver, but I've found interesting to share.

Cheers,

I left DropBox many moons ago.  Too many errors and not a response from the company.  

My data is much too important... went to OneDrive and not looked back.  

Me as well, but I went with Google Drive instead.

same here with Failed to connect to the driver: -2147024894, retrying in 1000 milliseconds on mine Windows 10 (1607).

How to solve it?

Today version 30.3.14 probably fixed the problem

There is no probably, it either did or didn't.

You're right and i was mistaked. Problem is yet here (((

This latest issue is so frustrating and has been going on far too long without any interjection from Dropbox personnel.  Orion44's image of the ostrich burying its head in the sand just about sums up the attitude of the company.

I've disabled DbxSvc to bring back some normality to the Event Viewer - I want to be able to use it to monitor 'real' issues rather than watch a continuous flow of Dropbox errors designated as 'Information'.  The disabling does not appear to have stopped me using Dropbox so I will leave things as they now are until this issue is resolved. 

Coincidentally, I've recently removed Microsoft's OneDrive from my system as it became rather unreliable - the final straw was when it went into continuous synchronisation mode and hogged so much of system resources the computer became unusable.  I'm not to keen on Google's ethics so I don't want to use Google Drive but with Dropbox becoming a bit of a pain, I will need to investigate alternatives.

OneDrive is one of the most consistent performers in the sync space.  Your initial sync might take some resources, if you have a ton of files to move, but ongoing it simply won't.  It was made to run on computers small as Intel's memory sticks (computers that fit in your hand).  

On top of that, OneDrive works with online Word/Excel/etc much better.  Not to mention the great apps with Android and IOS.  

Bottom line is that OneDrive reliably works on at least 500 million computers, without the issues that Dropbox ignores.  That says a lot...

DropBox can take their attitude and shove it.  

I think we need just tech support help or problem decision not advertising

People need solutions.... reliable solutions.  

No one "advertising".  DropBox has dropped the box so people need to understand their options.  

How long as this issue been around?  Honestly, no one can defend that!  Even if tech support arrives now, I would not trust the product... their arrogance is appalling.  

mat-glock was not advertising but responding to a point I made when I expressed frustration with an alternative to Dropbox.  I welcome his opinion of OneDrive; alternative views and shared experience of others is important for informed decision making.   Yes this is a Dropbox forum but when Dropbox fails, then forum members are entitled to share experience of alternative cloud storage services - Dropbox needs to address the problems and be aware that users owe them no permanent loyalty.

I removed OneDrive from my system because on several occasions over the last year it went down for several days.  This culminated in a down period of about two weeks last month although this was not a global situation.  Microsoft help proved ineffective, implying, by their suggestions as to what I should do, that my system was at fault but clearly it was not - OneDrive began working normally out of the blue and not because of any action I had taken - obviously an update corrected the issue but there was neither explanation nor acknowledgement from Microsoft.  Then recently I experienced the continuous synchronisation problem and I had to employ a forced system shutdown after half an hour or so of waiting for it to settle.  By now I had had enough - I only synch a few files and none are very big (just small spreadsheets and textual documents) so, even if OneDrive was resynchronising the lot, it does not explain the continuous running and system resource hogging.  

I appreciate my experience may not match that of the vast majority of OneDrive users and that this is a Dropbox forum too - I mentioned it here because the problems now with Dropbox, which for some time has served me well bar minor issues, are making me wonder if I need cloud storage at all.  I already backup important files in several ways at home.  True, cloud storage has certain advantages particularly allowing access to datafiles from other computers in other locations and, in theory, keeping files safe when a disaster at home could destroy all home stored copies but is all the hassle worth it?

Disabling DbxSvc certainly has made The Event Viewer more stable and readable for me.  I will carry on with Dropbox in the short term as I can still use it but Dropbox really needs to show a little more respect for its users, keep them informed when there are issues and work to resolve the issues as quickly as possible.

(This is in reply to the accepted "solution" by a Dropboxer early in the thread.)

Now in 29.4.20, it logs similar "Failed to connect to the driver: -2147024894, retrying in 1000 milliseconds", *every second*.  This drowns out any useful events from other apps that I might try to troubleshoot.

Meanwhile at Dropbox Support...