Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

wetenhr's avatar
wetenhr
New member | Level 2
3 days ago
Solved

Windows file explorer crashes when renaming Dropbox folders/files

I've been using DropBox happily with Windows File Explorer for years.  I'm on Windows 11 and fully updated on the Windows and DropBox.   I've recently hit a problem when I try to rename files or fol...
desktop
sync
Windows
  • wetenhr's avatar
    wetenhr
    5 hours ago

    Sorry, thought I'd responded earlier on this but I can't see it in the thread.  

    Jay, Nancy, thanks for your replies.  I tried quitting the DropBox app and seeing if that affected things, but unfortunately it didn't.  Same behaviour.  

    Then I picked up elsewhere that this kind of behaviour can be related to file corruption in Windows.  So I ran DISM and SFC checks on my system.  These found and corrected some file corruption errors BUT didn't actually fix the issue.  

    By now I figured the finger was pointing to Windows rather than DropBox so I decided to do a repair install of Windows 11.  Took about an hour to run, but it has fixed the problem.  

    kartel89, hope this might be of some help to you.  

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Hi wetenhr, thanks for bringing this to our attention.

If you quit the Dropbox desktop application entirely from the system tray, does the behavior occur again when renaming files and folders?

This will help me to assist further!

  • kartel89's avatar
    kartel89
    New member | Level 2
    7 hours ago

    Hi Jay I'm also experiencing the same issue with Dropbox 220.4.4126. I'm using Windows 11 which is fully updated and I've also done the integrity check and tried to reinstall Dropbox.

    The issue is also occurring for me when adding files to Dropbox in the desktop app.

    I have tried quitting the application from the system tray but the behaviour remains.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 hours ago

      Hey kartel89! Sorry for jumping in. 

      So, to clarify, your File Explorer crashes when renaming and adding files to your Dropbox folder. Correct? 

      If the behavior persists when the Dropbox app isn’t running, then this may not necessarily be linked to Dropbox.

      To further test this though, if you take the same actions, but in a different folder on your computer (outside of Dropbox), are you having the same issue? 

      • kartel89's avatar
        kartel89
        New member | Level 2
        5 hours ago

        Hi Nancy, no it doesn't occur outside of Dropbox

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!