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Forum Discussion

gherson's avatar
gherson
Explorer | Level 4
2 years ago

"A JavaScript error occurred in the main process"

Initially Capture was working on a Windows 10 laptop, then I believe that the user attempted a reinstall of Capture without realizing it, and now the laptop is unable to run Capture:  Javascript erro...
Desktop
Dropbox Capture
Windows
  • Mike DBX's avatar
    Mike DBX
    2 years ago

    Hello all,

     

    We released a fix for this issue on July 6th, 2023 in v103.9.0 of Capture.  For anyone who experienced this issue before that date, please try installing Capture again from https://www.dropbox.com/capture 🙂

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi gherson, thanks for bringing this to our attention.

 

You mentioned that a user attempted the reinstallation of the program. 

 

Was this on your computer, or a company-managed device?

 

This will help me to assist further!

  • gherson's avatar
    gherson
    Explorer | Level 4
    2 years ago

    This is on a personal laptop. 

    (We aren't sure what exactly lead to the error.  I'm guessing from a description of events.)

    Thanks for your help.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you try quitting the normal Dropbox desktop application and then attempt to uninstall and reinstall the Dropbox Capture app?

      • gherson's avatar
        gherson
        Explorer | Level 4
        2 years ago

        The user set up a user account at dropbox.com when the Capture install needed her to, but the Dropbox Desktop app was never installed on the laptop.  I confirmed that many ways:  Start menu, running tasks, Windows registry:  None had a mention.

  • James_GT_22's avatar
    James_GT_22
    New member | Level 2
    2 years ago

    I am having this same problem when trying to launch Dropbox Capture for the first time.  It has never run successfully.  The Dropbox app is installed on this system and works fine.  Windows 10 Pro.

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi James_GT_22, I'd be happy to help! 

       

      It might sound trivial, but have you tried re-starting your device, by any chance? What happens if you try to uninstall the app, then re-install?

       

      Let me know more!

      • timecapsuleid's avatar
        timecapsuleid
        New member | Level 2
        2 years ago

        I encounter similar issue with this. I'm using mac but still on sierra 10.12.4. I've tried uninstall and re-install the app, but same error still occured. Anyway to fix this?

         

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