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hkmart3's avatar
hkmart3
New member | Level 2
7 years ago
Solved

Ability to attach Dropbox files to email in Mail app on Ipad has disappeared

I have regularly been able to attached documents from Dropbox when creating an email on OSX Mail app. However, now I am not able to. Steps that fail are below: Create email on iPad with Mail. Tap ...
Dropbox Paper
FAQ
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.
     
    Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?
     
    If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?
     
    Thanks in advance!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there, we’re assuming you’re referring to the iOS Mail app, not the Mac OSX app.
 
Have you installed the Dropbox mobile app, and does the Dropbox folder appear on the Files app on your iPad?
 
If not, could you confirm what version of iOS you’re running on the iPad, and what version of the Dropbox app is installed?
 
Thanks in advance!
Mia1180's avatar
Mia1180
New member | Level 2
7 years ago
Hi Jay,

Please let me know which Files App you are referring to as I am also unable to attach any files from Dropbox to mails on an iPhone. Thanks so much
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hi Mia, what version of iOS are you running on your iPhone?

    The iOS Files app is something that allows Dropbox to save files to the iOS device, at least temporarily, to use in other apps.

    More information about this can be found here.

    Let me know if this helps!

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