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Forum Discussion

liyi's avatar
liyi
Explorer | Level 4
4 months ago

After uninstalling Dropbox Dash, I get the error "A JavaScript error occurred in the main process"

hi mike, I encountered similar startup error message after uninstalling dropbox dash (as printscreen). kindly advise if there's a fix, thanks 🙂      
Dropbox Dash
  • BenDBX's avatar
    BenDBX
    4 months ago

    Hi liyi,

     

    It's possible that there's a background process still running. Since you've disabled Dash as a startup app, try restarting and attempting the deletion again.

     

    Alternatively, you can open Task Manager and look for a Dropbox Dash process running that you can end, then attempt the deletion again.

     

    If this doesn't work, let us know and we can reach out via email to take a deeper look.

     

    Thanks,

    Ben

liyi's avatar
liyi
Explorer | Level 4

thanks Jay!

 

i'm on windows 11 pro (version 23h2).

 

dash was downloaded and installed from official site last week, and uninstalled via the Control Panel\Programs\Programs and Features.

 

this error window pops up in every startup later on.

 

please let me know if you need more info. thanks!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Thanks for the information. Could you try the following to resolve this behavior?

 

  • Search for and open "Startup Apps" from Windows Search or Apps > Startup in the control panel.
  • Find Dropbox Dash in the list and turn it OFF

To finish removing Dash, if you click on the Open Folder button next to the toggle (from the above instructions), it will take you to the install location:

 

  • Go up one folder level to Programs
  • Select Dropbox Dash and delete it

Let me know how it goes!

  • liyi's avatar
    liyi
    Explorer | Level 4
    4 months ago

    I found Dropbox Dash in the Startup Apps list and turned it OFF.

     

    But i cannot finish removing Dash, following these steps:

     

    "if you click on the Open Folder button next to the toggle (from the above instructions), it will take you to the install location:

     

    • Go up one folder level to Programs
    • Select Dropbox Dash and delete it"

    it says that the file is in use but i've already uninstalled it:

     

    please advice further, thanks!

     

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      4 months ago

      Hi liyi,

       

      It's possible that there's a background process still running. Since you've disabled Dash as a startup app, try restarting and attempting the deletion again.

       

      Alternatively, you can open Task Manager and look for a Dropbox Dash process running that you can end, then attempt the deletion again.

       

      If this doesn't work, let us know and we can reach out via email to take a deeper look.

       

      Thanks,

      Ben

      • liyi's avatar
        liyi
        Explorer | Level 4
        3 months ago

        thanks ben and jay!

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