We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

1623990's avatar
1623990
Explorer | Level 3
2 years ago

Cannot access any files via "Files" Application of iOS 16

I cannot access any files in my Dropbox, via "files" app in iOS. I'm using iPadOS 16.3.1 (iPad Pro) and iOS 16.3.1 (iPhone) My Dropbox version is 316.2 (the latest version)   To be specific, ...
Apple
Mobile
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi 1623990, thanks for bringing this to our attention.

 

Could you try following steps in order to see if they help?

 

  1. Disable Dropbox from the Files app from the Locations tab.
  2. If you're not on a Dropbox Basic plan with more than 3 devices connected, sign out of the Dropbox mobile app.
  3. Uninstall the Dropbox mobile app entirely.
  4. Reboot your device
  5. Reinstall the Dropbox app from the App Store

 

Keep me updated with any progress.

  • 1623990's avatar
    1623990
    Explorer | Level 3
    2 years ago

    Thanks for your reply, and I tried all the steps you suggested.

    However, unfortunately, it is still not working.

     

    FYI, I'm a "Dropbox Plus" subscriber,

    and attached a few screenshots of the steps you suggested.

     

    Detaching Dropbox from Files appLogging out from DropboxRe-installed Dropbox app.Logging in to DropboxSuccessfully logged inMy connected devicesStill having the same problem.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the info. At this point, I'd recommend you get in contact with the support team directly for them to investigate this matter further on their end.

    • mza1's avatar
      mza1
      Helpful | Level 7
      10 months ago

      This is now working. I’m running iPadOS Beta 17.4 and the latest version of Dropbox

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!