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1623990's avatar
1623990
Explorer | Level 3
2 years ago

Cannot access any files via "Files" Application of iOS 16

I cannot access any files in my Dropbox, via "files" app in iOS. I'm using iPadOS 16.3.1 (iPad Pro) and iOS 16.3.1 (iPhone) My Dropbox version is 316.2 (the latest version)   To be specific, ...
Apple
Mobile
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi 1623990, thanks for bringing this to our attention.

 

Could you try following steps in order to see if they help?

 

  1. Disable Dropbox from the Files app from the Locations tab.
  2. If you're not on a Dropbox Basic plan with more than 3 devices connected, sign out of the Dropbox mobile app.
  3. Uninstall the Dropbox mobile app entirely.
  4. Reboot your device
  5. Reinstall the Dropbox app from the App Store

 

Keep me updated with any progress.

1623990's avatar
1623990
Explorer | Level 3
2 years ago

Thanks for your reply, and I tried all the steps you suggested.

However, unfortunately, it is still not working.

 

FYI, I'm a "Dropbox Plus" subscriber,

and attached a few screenshots of the steps you suggested.

 

Detaching Dropbox from Files appLogging out from DropboxRe-installed Dropbox app.Logging in to DropboxSuccessfully logged inMy connected devicesStill having the same problem.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the info. At this point, I'd recommend you get in contact with the support team directly for them to investigate this matter further on their end.

  • mza1's avatar
    mza1
    Helpful | Level 7
    10 months ago

    This is now working. I’m running iPadOS Beta 17.4 and the latest version of Dropbox

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