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Forum Discussion
Dropbox keeps asking me to install Word even though it’s already installed.
All of a sudden Dropbox tells me to install Word when I try to open my Word document in Dropbox for iPad. I already have Word installed! The only options I have are to tap “Install” (which takes me t...
Hi all, I just wanted to mention that we heard back from the team and this should be resolved now.
Let us know if anyone is still having issues with this!
Dropbox is asking me to Install Microsoft word on my iPad even though it is already installed. I have updated my iPad, Dropbox and Word, as well as restarting the iPad. deleting and reinstalling apps. I have cleared the Dropbox cache also.
Megan
Dropbox Staff
Dropbox StaffHey J_nelly_5, sorry to see you're having this issue.
Can you let me know which iOS version you're running and which Dropbox version too?
Please feel free to also access your Dropbox settings in the app itself, and clear the cache from there. An uninstall and re-install would also be ideal, if you could.
Let me know more!
