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danny099's avatar
danny099
Explorer | Level 3
12 months ago

Dropbox Sign does not work in web view, it gives me an error.

I have a problem and it is that when loading the document to be signed in a web view, it first loads and appears loading but then an error appears that says (something went wrong when preparing your ...
Simulator Screenshot - iPhone 15 - 2024-02-12 at 03.47.00.png
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Sorry to hear about this, danny099.

 

Have you tried this from a different mobile browser, to see if that makes any difference?

 

Keep me posted.

  • danny099's avatar
    danny099
    Explorer | Level 3
    12 months ago

    I tested in the react library called react-native-webview I can't test other browsers because I need the signature to be within the app but if I try it on the normal web it does work the problem is when I do it within react native

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      I see, thanks for the update, Danny.

       

      It might be related to the third party app you're using, since it works on the browser.

       

      Have you tried reaching out to the developers of that app, to see if they can provide any assistance?

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