Forum Discussion

danny099's avatar
danny099
Explorer | Level 3
12 months ago

Dropbox Sign does not work in web view, it gives me an error.

I have a problem and it is that when loading the document to be signed in a web view, it first loads and appears loading but then an error appears that says (something went wrong when preparing your ...
Simulator Screenshot - iPhone 15 - 2024-02-12 at 03.47.00.png
Dropbox Sign
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u_ua's avatar
u_ua
New member | Level 1
9 days ago

I am having the same issue loading the embedded sign url in React Native with a WebView. danny099 did you manage to find a solution?




  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    9 days ago

    Hey u_ua, thanks for posting here!

    How long has this been happening? Have you tried any of the troubleshooting steps we've provided in this thread?

    Asking because I need to make sure we're on the same page here, before we proceed.

    Keep me posted!

    • u_ua's avatar
      u_ua
      New member | Level 1
      9 days ago

      Hi, I don't see any troubleshooting steps in this thread.

      I only see a suggestion by Hannah to use a different browser, which doesn't make any sense in this context...

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 days ago

    Hey u_ua, no worries let's jump right into this. 

    Could you clarify when you first noticed this behavior? I'd also appreciate a step-by-step on how you produce this error.

    Also, what OS do you use on your end? Based on the screenshot it looks like you're using an Apple device, right?

    • u_ua's avatar
      u_ua
      New member | Level 1
      8 days ago

      Hi,

      I'm simply calling `client.open()` with test mode and skip domain verification. I was able to display the page by rendering the iframe instead of using the client.

      I'll revisit this another time.

      Thanks

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