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Solved
Error in opening Google sheets document
Hi,
I'm encountering a problem while using Google sheets that's integrated with Dropbox. It used to be fine, but when I tried to open it today, the page refused to load and the message that I g...
Hi Megan, thanks for replying, I copy the files into the same folder (though error also happens when I copy to elsewhere).
Steps are summarised below so you can see the second error in context. I sent the original issue to support on March 14th, (ticket 21729904) dropbox engineers are working on it but no progress afaik.
Error 1:
- Try to open 'Problem1.gsheet' spreadsheet file
- 'Could not open file, try refreshing the page'
Workaround:
- Rename file to 'Problem1.xlsx', open online, file works
- Close file, rename to .gsheet, open online, file works
Error 2:
- Make a copy of the 'fixed' .gsheet aka 'Problem1-fixed-copy.gsheet'
- 'Could not open file, try refreshing the page'
Essentially the workaround only sorts out individual files, it does not fix the issue with using copies of files. Some people mentioned that the problem applies mostly to copies of 'template' files.
Hannah
Dropbox Staff
Dropbox StaffHey organizerpm123345, thanks for bringing this to our attention.
Are you having this issue only with Google Sheets, or other G-Suite files as well, like Google Docs, etc.?
How about entirely different file types?
Can you please send us a screenshot of the error, so we can have a visual as well?
Thanks in advance.
Hi Hanna, this is how it looks like. I have no issues duplicating and opening google docs and google slides. The issue is only with google sheets. All the google sheets varies - some only have a bit of text in whilst others have formated cells with formulas
