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Forum Discussion
IPad App - Offline Excel files won’t open without internet connection
Hi there, when I click an offline excel (or any MS file) in the iPad Dropbox app, I get an error saying ‘Can’t open Excel’ and that I can view the preview of the file but not open/edit it.
Is there...
Jay
Dropbox Staff
Dropbox StaffHi Chris956, thanks for bringing this to our attention.
What iOS version are you running on your device?
Likewise, could you confirm the versions of the Dropbox mobile app and the Excel app on the iPad?
This will help me to assist further!
Hi there.
IOS 16.4.1
Dropbox is 332.2
Excel 2.73
- Jay
Could you try offlining a file first to see if it then opens in the Excel app when you go to edit it?
Ok, so I created a new test Excel file
Opened DropBox
It was already marked with a green tick
Opened Excel, clicked on it and got the No Network Connection error..
- Jay
If the file is opening normally on the Dropbox app, but not the Excel app, it could indicate that Excel isn't trying to download the file for some reason.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
