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Forum Discussion
My Dropbox Sign files don't preview on the desktop app - "an error occurred when loading .."
Whenever I seek to see the status of a Dropbox Sign document to see who has signed and who has not, I get the message "an error occurred when loading the preview".
This problem happens for documents that are fully or partially signed. I do not know if it happens to documents completely unsigned as I always sign a copy immediately after sending out my request. I am able to download the document and see who has signed, but that adds time when all I need is to be able to have a fast view so I can follow up with those that have not signed.
My plan is Dropbox Plus which only allows 3 documents a month, which is fine because so far I have never used used it more than once a month.
Any ideas on how to get around this error?
- Jay
Dropbox Staff
Hi Scouter Don, thanks for bringing this to our attention.
Could you clarify what you mean by the desktop app? Are you not able to open the files on your computer?
Can you preview the files on the Dropbox site instead?
This will help me to assist further!
Hello Jay,
I am working from my computer. I am using the Chrome browser to access Dropbox, and then I open the "signatures" tab. I created a document to be signed by 8 parties. There is a drop down that allows one to (1) download (2) preview (3) send a reminder or (4) cancel the request. I am unable to preview before downloading (I get the message "an error occurred when loading the preview" whenever I try to preview). I can download.
I want to be able to preview before I decide to download.
I would appreciate any help or suggestions you can provide.
- Jay
Thanks for the info, this means you're accessing it via the normal method via the site.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
