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Forum Discussion
"Please connect Dropbox to the same Google account" error, but I am
I am attempting to link my google account to my dropbox account and every time I try I get an error message "Please connect Dropbox to the same Google account". They are both using the same email add...
Hannah
Dropbox Staff
Dropbox StaffHey Lee Firth, thanks for bringing this to our attention.
Can you try again, using a different browser or a private browsing window and let me know if the issue persists?
Thanks in advance!
Tried it using Safari, Firefox and Chrome same result.
- Megan
Hi Lee Firth, could you send us a screenshot of the error you get on your end, and walk us through the steps that you follow?
I have created a Loom video which details what is happening and the steps to take to duplicate the error.
https://www.loom.com/share/68c4f8bfc3ae4ff195cd6130dd3ed1d0?sid=adcaef01-ed59-42a2-b8bc-3c929d65b0c0- Good day,
Can you go to your Dropbox account by clicking your Avatar (person icon or name initials ) on the top right corner of your account screen and then click on Settings. Under settings, choose Apps , do you see your Google account linked or connected with Dropbox? Is it showing the same Google address? They must have the same address. If you are getting that error message that you must connect it to the same google is either you already have connected it to google before (and that’s by checking your connected apps) or you are really using different email addresses. Hope this helps .
