You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Lee Firth's avatar
Lee Firth
Explorer | Level 4
2 years ago

"Please connect Dropbox to the same Google account" error, but I am

I am attempting to link my google account to my dropbox account and every time I try I get an error message "Please connect Dropbox to the same Google account". They are both using the same email add...
Error Messages
Google
Third Party Integrations
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Lee Firth, due to privacy and security reasons, we can't really access the link. 

 

If possible, would you be able to attach a few screenshots our way? 

jeffe1's avatar
jeffe1
Explorer | Level 4
7 months ago

Same issue here.  I use Google to sign in to the account; yet, when I try to connect to my Google account to access Google Docs, etc, I get a message saying to "Please connect Dropbox to the same Google account"... yes it's literally the same account.   I'm commenting to be tagged when a fix has been found. This has been an issue for over a year.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!