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CathMac's avatar
CathMac
Helpful | Level 6
5 months ago

Trouble opening the Dropbox desktop app on new Mac Air

I'm way out of my depth here.  I've been a long time user of Drobox and have installed the desktop app previously but its not working this time.  I used the Migration Assistant to set up new Mac Air from MacPro.  I've found Dropbox in launchpad but there are no files.  I have tried to delete but I get a dialogue box saying its open and cannot be deleted.  I have tried installing a new one both through my account or from the Dropbox site but it progresses no further thn showing up in the tool bar and then disappearing beofre the new step.  I also think I may have logged in to the new app via google which I never use so I'm getting myself ina twist.

Any help would be gratefully received.

Cheers

Cathy

 

Desktop
Mac
  • CathMac's avatar
    CathMac
    5 months ago
    Hi Walter,
    It turned out to be simple, of course!
    I found the Dropbox icon on the top right hand side of my screen and logged out there. That then enabled me to delete Dropbox from Finder/ Applications and then reinstall and open with the correct log in.
    Cheers😀
  • CathMac's avatar
    CathMac
    Helpful | Level 6
    5 months ago

    I worked it out, 😁 and feel pretty proud of myself!! So a bit that's a morale booster I had to share.  Cheers all!!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Hey CathMac - glad to hear you sorted it out in the end and thanks for keeping us in the loop too.

       

      If you'd also like to let us know the steps you followed to do this, I'd appreciate it.

       

      Thanks a bunch, Cathy. 

      • CathMac's avatar
        CathMac
        Helpful | Level 6
        5 months ago
        Hi Walter,
        It turned out to be simple, of course!
        I found the Dropbox icon on the top right hand side of my screen and logged out there. That then enabled me to delete Dropbox from Finder/ Applications and then reinstall and open with the correct log in.
        Cheers😀

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