You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

LewFlagg's avatar
LewFlagg
Explorer | Level 3
5 months ago

Accessing Support chat regarding the account's status.

Does anyone at Dropbox care that their support screens are non-responsive?  I did find a human in sales, but they don't care about customer satisfaction.  Go into chat, pick a language, click Chat no...
Billing
Payments
Laureline's avatar
Laureline
Icon for Community Manager rankCommunity Manager

Hmm LewFlagg , let me talk with our engineers to check if we are having any issue with www.dropbox.com/support  🤔

In the meantime, I'd recommend trying another browser like Rich recommended.

LewFlagg's avatar
LewFlagg
Explorer | Level 3
5 months ago

I have been slowly communicating with support.  He is connecting me with a human regarding my accounting issues.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks LewFlagg!

     

    If you receive an email with a ticket number, please send it along to us as well.

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