Forum Discussion

lolaGato's avatar
lolaGato
New member | Level 1
10 days ago

Account was deleted in May 2024, but monthly billing continues

I deleted my Dropbox account in May 2024. However, I am still being billed every month. I cannot contact customer service via your website. because my login no longer works. In the past, I may have h...
Billing
cancellations
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 days ago

Hi lolaGato, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!